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- Since 2009 -

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FAQ


Questions:

- My personal data protected?
-
- How do I change my password?
- How do I change my personal information?
- I forgot my password?
- What is the "My Account"?
- How soon will I receive my package?
- I would like to receive my package as soon as possible, how do I spend in more?
- Informations from E.M.S
- Why do they stop my shipment customs?
- Why use PayPal and do the system secure?
- I have a problem with Paypal, how do I pay for my order?
- Can I pay by other than PayPal?
- Are the purchasers obliged to create a Paypal account to buy?


Question: My personal data protected? - Top of page
Answer:

All information I provide during my visits to the site exporthailand.net  are strictly confidential.

In any case my details will not be transferred, sold or leased for other than delivery or to meet an order from legal authorities.

 

The information I provide will be used exclusively by internal services of exporthailand.net. They aim to complete my purchase,order taking to delivery and / or improve service exporthailand.  to better satisfy me.

 

I have a right to access and correct my personal data under the Data Protection Act No. 78-17 of 06/01/1978 by sending an emailto info@exporthailand.net

 

 

 
Question: - Top of page
Answer:
 
Question: How do I change my password? - Top of page
Answer:

Can I change my password in the "My Account" and then in the sub-heading "My Account ". I click on the link "Change my password".

 
 
Question: How do I change my personal information? - Top of page
Answer:

I can change my personal data * when I visited the "My Account" and then in the sub-heading "My Account ".

 

I have to click on the link of my choice in blue "Change my settings"to effect the desired changes.

 

* To change my e-mail or delete my account, it must make a request to the webmaster "contact".

 
Question: I forgot my password? - Top of page
Answer:

 

In case you forgot, I go to the "My Account " and I click on the link "If you lost your password, click here"under the input area of my username.

It will automatically be sent to me by e-mail.

 
Question: What is the "My Account"? - Top of page
Answer:

 The "My Account" is a safe space in which I go whenever I want. All my data are recorded and I Could change them.

I can also track the status of my orders, my coupons and my enrollment Exporthailand.net  newsletters.

 
Question: How soon will I receive my package? - Top of page
Answer:

 Your order is shipped within 24 hours of your order from Thailand, postal delays are variable following shipping addresses, and an estimate is made is between 9 and 20 working days.

 
 
Question: I would like to receive my package as soon as possible, how do I spend in more? - Top of page
Answer:

 EMS (Express Mail Service) postage costs 


EMS LogoBelow is the cost of shipping by EMS service out of Thailand to selected countries. If your country is not listed in the table please go to the Thailand Post. These costs cover insurance (up to 7000 Thai Baht value) for the loss during the shipment. Please note that these costs can be changed without prior notice. 

Rates in Thai Baht
Country 250 gram 500 gram 1000 gram Estimated shipping
time (days)
Australia 520 620 820 3 to 6
Austria 630 730 930 3 to 6
Bahrain 650 650 790 3 to 5
Belgium 800 900 1100 3 to 5
Brunei 460 460 540 2 to 5
Canada 700 825 1075 3 to 6
Czech 630 730 930 3 to 6
Denmark 800 900 1100 3 to 5
Finland 950 1050 1250 3 to 5
France 800 900 1100 3 to 6
Germany 950 1050 1250 3 to 6
Greece 950 1050 1250 3 to 6
Greenland 2200 2400 2800 4 to 6
Hong Kong 460 460 540 2 to 4
Hungary 950 1050 1250 3 to 6
Ireland 950 1050 1250 3 to 6
Italy 950 1050 1250 3 to 5
Japan 480 480 605 2 to 5
Korea (Rep) 480 480 605 2 to 5
Luxembourg 630 730 930 3 to 5
Malaysia 460 460 540 2 to 6
Netherlands 800 900 1100 2 to 5
New Zealand 520 620 820 4 to 6
Norway 950 1050 1250 3 to 6
Singapore 460 460 540 2 to 4
Spain 630 730 930 3 to 6
Sweden 950 1050 1250 3 to 6
Switzerland 800 900 1100 3 to 6
Taiwan 560 560 670 2 to 5
U.K. 950 1050 1250 3 to 6
U.S.A. 598 740 1040 3 to 6
For more information about communication services in Thailand please go to Thailand Post.

 

 

 
Question: Informations from E.M.S - Top of page
Answer:

 Upon taking charge of your shipment Chronopost International, you can track your shipment 7 / 7, 24/24. On each page of the website

http://track.thailandpost.co.th/trackinternet/Default.aspx or www.chronopost.fr, you will find at the top right service "Monitoring oftransmission. " Simply enter your item number (13 characters (2 letters, 2 letters and 9 digits) located under the barcode on your bill of lading) in the field provided and click OK.
 
I bought a product online, know how my tracking number?
It is the sender of your package that you can connect this issue. It consists of 13 characters: 2 letters, 9 numbers and 2 letters. If you have not received, check your mailbox "Spam "

I can find no trace of my parcel on the site Chronopost what?
Enter on the page following your consignment number. It consists of 13 characters: 2 letters, 9 numbers and 2 letters. If this does not work, contact the sender of your parcel.
 

What to do when the site indicates that the package is delivered and I have not received?
You can contact our customer service by phone at 0969391391 (call no surcharge), Monday through Friday from 8 am to 19 pm and onSaturday from 9am to 13pm. Bring you of your tracking number: you will be asked by our consultants.
 
What to do when monitoring shows "Unknown recipient at the address: waiting for additional information?

You can contact our customer service by phone at 0969391391 (call no surcharge), Monday through Friday from 8 am to 19 pm and onSaturday from 9am to 13pm. Please have your consignment number: you will be asked by our consultants.

 

 
Question: Why do they stop my shipment customs? - Top of page
Answer:
 
Question: Why use PayPal and do the system secure? - Top of page
Answer:

 What is PayPal?

PayPal, the trusted leader in online payments, enables buyers and sellers to send andreceive money online. PayPal has over 100 million accounts in 190 countries and regions. It is accepted by merchants everywhere, both on and off eBay.

Is it safe?

PayPal helps protect your credit card information with advanced security systems andfraud prevention. When you use PayPal, your financial information is never shared with the merchant.

Why use PayPal?

Make purchases or send money with PayPal - it's free

Shop and pay by saving your information with PayPal

PayPal is accepted by millions of businesses worldwide and is the preferred payment method

 

 

 
Question: I have a problem with Paypal, how do I pay for my order? - Top of page
Answer:

 If you have any problems with PAYPAL for one reason or another, or you do not want to use your credit card

send an email to the site address:

info@exporthailand.net

Or go to the contact section on the homepage, a response within 24 hours you will begiven to finding a solution.

- By bank transfer by contacting your bank or by direct transfer from your bankdistance (e.banque)

- Or by contacting your e.mail, I will send you a PAYPAL payment request, you will only follow the instructions.

Once your payment is received, an email confirmation and recognition of your order will be sent.

 
Question: Can I pay by other than PayPal? - Top of page
Answer:

 You can adjust your order directly by bank transfer. The deadline for receipt of payment is about 3 days once confirmyour payment, please send an email to take account of your order.

To do  an application form to  in info@exporthailand.net

 
Question: Are the purchasers obliged to create a Paypal account to buy? - Top of page
Answer:

 Not, the buyers are not obliged to create Paypal account to buy with Paypal on your Website. The creation of Paypal account is optional.They can thus use their bank card to pay whileprofiting from the Paypal security. For the security of the buyers and merchants, his option is prone to limits of 

sending and reception which you can consult in the contract of use.

 

 

 

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